Effective date: July 12, 2026
These terms are the agreement between you and Pegazos Detailing, a sole proprietorship based in Frisco, TX(“we,” “us,” or “our”), for the mobile car detailing services we provide in the Dallas-Fort Worth metroplex. By booking a service, saving a payment method, joining the Pegazos Club, or using this website, you agree to these terms. If you do not agree, please do not book. You must be at least 18 years old and authorized to have the vehicle serviced.
Services we offer
We provide mobile car detailing, where we come to your home or office. We are a fully mobile operation and do not run a physical retail location. We need safe, legal access to the vehicle and enough space to work beside it.
Pricing confirmed when we see your car
Prices shown on this site are starting prices, sized to your vehicle, and are confirmed when our detailer sees the car in person. If the actual condition of the vehicle changes the quote, for example heavy pet hair, excessive soiling, or a biohazard, we go over the adjustment with you and get your approval before any work starts. We never spring a surprise charge on you mid-job. Prices do not include any taxes that may apply; where a tax applies, it is shown before you pay.
Payment and your authorization to charge the card on file
There is no deposit to book. When you book, we save a payment method with our payment processor, Stripe, to hold your slot. We do not charge it at that time.
By saving a payment method, you authorize us to charge it, without you being present, for the following, and nothing else:
- The service you booked, once it has been delivered.
- Any add-on or price adjustment you approved before work began.
- The missed-appointment fee described below, when it applies.
- Your Pegazos Club membership each month, if you enroll, until you cancel.
- Any tax that applies to the service.
Payment is due when the service is complete. We do not store your full card number. If a charge fails, you remain responsible for the amount owed and we will contact you to settle it. If you believe a charge is wrong, contact us first and we will make it right. Filing a chargeback before contacting us costs us the dispute fee and slows down the fix for you.
The 7-day satisfaction guarantee
We want you happy with the work. If something is not right, tell us within 7 days of your appointment and we come back to make it right, up to two return visits, at no charge. To claim it, contact us at the email or number below within those 7 days, tell us what is wrong, and give us safe access to the vehicle at a mutually agreed time.
The guarantee covers the original service as booked. It does not cover new dirt, use, wear, or damage that occurs after we leave, work outside the original service, or conditions we identified and disclosed to you before proceeding. Work beyond the original service is offered at a discount, not free. This is a satisfaction guarantee, not an unlimited or open-ended free re-do, and it is our sole obligation and your exclusive remedy for work you are not satisfied with.
The on-time guarantee
When we confirm your booking we commit to an arrival window. If we arrive outside that committed window, we take 10% off your service for that visit, applied automatically before you pay. We will always tell you as soon as we know we are running late.
The on-time guarantee applies to the arrival window we confirmed. It does not apply when you ask to reschedule, when we reschedule together for severe weather or unsafe conditions, when we cannot access the vehicle on arrival, or when the delay is caused by something outside our reasonable control.
Scheduling, cancellation, and missed appointments
We confirm your appointment and send a reminder before the day. If you need to reschedule or cancel, please give us at least 24 hours’ notice so we can offer the slot to someone else. Cancelling or rescheduling with at least 24 hours’ notice is always free, because we do not take deposits.
If you cancel with less than 24 hours’ notice, or if we arrive and cannot service the vehicle because it is inaccessible, unsafe to work on, or no one is available, we may charge a $50 missed-appointment fee to the card on file to cover our time and travel. We will tell you before we charge it, and we waive it for genuine emergencies. We may also need to reschedule for severe weather or conditions that prevent safe, quality work, and we will work with you to find the next best time at no cost to you.
Memberships and recurring billing
Pegazos Club memberships are month-to-month with no long-term contract. By enrolling, you authorize us to bill the card on file automatically each month for your plan, at the rate shown when you enroll, until you cancel. Recurring payments are processed by Stripe. We do not store your full card number.
The following rules apply to every plan:
- No full detail is required to join, but vehicles must be in maintainable condition.
- Membership is billed monthly, in advance, on the date you enrolled.
- Membership pricing is based on vehicle size and condition.
- Unused visits do not roll over, and service must be used within the billing month.
- Vehicles must be accessible at the scheduled time.
- Excessive dirt, pet hair, stains, odors, sand, mud, or spills may require a one-time reset fee before regular club pricing begins. We tell you the amount and get your approval first.
- You can pause or cancel with 7 days’ notice before your next billing date. We stop billing going forward. Payments already made are not refunded, and you keep the visits you have paid for through the end of that billing month.
- Same-location multi-car discounts are available.
- Missed appointments without notice may count as a used visit.
- We may change Club pricing with at least 30 days’ notice before it takes effect for you. If you do not agree, cancel before the new rate applies.
Promotions, referral credit, and tips
Promotional codes, launch offers such as Founding Member, and referral credit are courtesies, not property. They have no cash value, cannot be exchanged for cash, cannot be combined unless we say so, and apply only to the offer described when you receive them. If a Founding Member price lock is offered, it holds your Club rate for the stated number of months from enrollment.
Referral credit is earned when the friend you referred completes and pays for their first detail. Credit applies to future Pegazos services, is not transferable, and expires 12 months after it is earned. One referral code per customer. We may withhold or reverse credit and close accounts if a code is used fraudulently, for self-referrals, or in a way that abuses the program.
Tips are entirely voluntary, are never added automatically, go to the crew who did the work, and are not refundable once sent.
Your account
If we create an account for you, keep your login details secure and let us know right away if you think someone else has access. You are responsible for activity under your account. We may suspend or close an account that is used to abuse our services, our staff, or our promotions.
Your responsibilities
To help us deliver a great result, please give us accurate vehicle information when booking, including size, make, and condition, and reasonable, safe, legal access to the vehicle at your scheduled time. A shaded or covered spot is appreciated where possible. Please remove personal belongings, valuables, cash, and electronics from the vehicle before your appointment. We are not responsible for items left inside. If you ask us to service a vehicle at a location where you do not control the parking, you confirm you have permission for us to work there.
Pre-existing conditions and assumption of risk
Detailing can reveal pre-existing conditions that were hidden by dirt or wear. You acknowledge and accept that we are not responsible for pre-existing conditions, such as failing or thin clear coat, prior paint work or defects, rust, chips, scratches, oxidation, water spotting, cracked or brittle trim, worn or torn upholstery, aftermarket modifications, or wear that becomes visible once the vehicle is cleaned, nor for issues we identify and disclose to you before proceeding. Where we see a risk, we tell you before we start and you decide whether to go ahead.
Damage claims
We treat your vehicle and property with care. If you believe we caused damage through our negligence, notify us within 48 hours of the appointment, with photos, so we can document and resolve it directly with you. We need the chance to inspect the vehicle before it is repaired elsewhere. Claims made after 48 hours are difficult to attribute to our work and may not be honored.
Disclaimer of warranties
Except for the 7-day satisfaction guarantee and the on-time guarantee expressly stated above, our services are provided “as is” and we make no other warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that detailing will remove every defect, stain, odor, or blemish, or that any result will last for a particular period of time.
Limitation of liability
To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to our services or these terms, whether in contract, tort, including negligence, or otherwise, is limited to the amount you paid us for the service that the claim relates to. We are not liable for indirect, incidental, special, punitive, or consequential damages, or for loss of use, loss of profits, or diminution in value, even if we were advised such damages were possible. Nothing in these terms limits liability that cannot be limited under Texas law, including liability for gross negligence, fraud, or willful misconduct.
Photos and media use
We photograph each job for proof of delivery and quality, and we may share your before-and-after photos with you through a shared Google Drive folder. We may also use job photos to promote our work, for example on our website or social media, and you grant us a non-exclusive license to do so. Marketing photos are de-identified: we do not publish license plates, faces, or your address. If you would rather we not use your vehicle’s photos for marketing, just tell us and we will honor that, including for photos already published. See our privacy policy for more on how we handle photos.
Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, utility or water outages, vehicle breakdown, illness, or the acts of third parties. We will reschedule with you as soon as we reasonably can.
Resolving disputes, governing law, and venue
If something goes wrong, contact us first. Most problems are solved with a phone call, and we ask that you give us 30 days to resolve a dispute informally before taking any formal step. These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Collin County, Texas, and you and we each consent to the jurisdiction of those courts. Either of us may still bring a qualifying claim in small claims court.
General
These terms, together with our privacy policy, are the entire agreement between you and us about our services, and they replace any earlier understanding. If any part of these terms is held unenforceable, the rest stays in force. If we do not enforce a term right away, we have not given it up. You may not assign this agreement without our written consent; we may assign it to a successor if our business is transferred.
Changes to these terms
We may update these terms from time to time, and we will revise the effective date above when we do. The version in effect on the day you book governs that service. If a change materially affects an active Club membership, we will give you at least 30 days’ notice before it applies to you.
Contact us
Questions about these terms or a guarantee claim? Email us at pegazosdetailing@gmail.com or call or text (787) 410-4756. See also our privacy policy.