The short answer
No. Leave the car accessible, tell us where the keys are if the interior is being done, and we handle the rest. You get a text when the tech arrives, photos when the work is done, and the card on file is charged after that.
Being present is genuinely useful in exactly two situations: the first appointment on a car with condition questions, and any job where a judgment call about a stain or a piece of trim may need your input.
How an unattended appointment runs
- 1You book a date and an arrival window and note where the car will be.
- 2For interior work, you leave the car unlocked or leave a key somewhere you have told us about.
- 3The tech texts on arrival and sends a photo of the vehicle as found.
- 4If anything unexpected turns up, you get a message with a photo and a price before it is acted on, not after.
- 5The tech sends finished photos and a note of anything worth knowing.
- 6The card on file is charged, and you have seven days to tell us if anything was missed.
What we need from you when you are out
| What | Why |
|---|---|
| Where the car is parked | So the tech is not hunting a street for a silver sedan |
| Key access for interior work | Doors, trunk, and ignition for the HVAC steps |
| A gate or building code if there is one | So the appointment does not start with a phone call |
| A number that will answer | For the one question that occasionally has to be asked |
The four practical details
Book it and go to work
Most appointments happen while the customer is somewhere else. No deposit, arrival-window texts, finished photos, and the card is charged after the work. Full details from $225.
When being there is better
On a first appointment with a car in unknown condition, ten minutes at the start is worth it. That is when the tech walks the car with you, points at what is fixable and what is permanent, and confirms the price. Doing that over text works, but it is slower and less clear.
The other case is a car with a judgment call in it: a stain that may or may not lift, trim that is already failing, an odor with a source nobody has identified. Those benefit from a conversation while someone is standing next to the car.
Security, and the things worth doing anyway
- Take valuables, documents, and garage remotes out before the appointment, exactly as you would for any service visit.
- If you leave a key, leave the one that opens the doors and trunk rather than a valet key that locks the glovebox you wanted cleaned.
- Tell us if a dash camera is recording, since it usually is and there is no reason for that to be a surprise.
- Share a gate or building code rather than leaving a gate propped, which nobody wants on their property.
- Confirm where the car will be parked, since a street-parked car in a busy neighborhood may need moving before work starts.
This is an educational guide written to help DFW drivers budget and decide with confidence. It is not a binding quote. Your price is confirmed up front before any work begins, with no deposit.